Be considerate

RESTORE is a very popular Salon. This means that more often than not, we are booked to capacity. If you show up late to your appointment (without letting us know), we will do our best to honour your full treatment time, however, it may be necessary to shorten or cancel your appointment for the consideration of other clients.



What you need to know

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. 

If you need to cancelled or re-scheduled your appointment in under 24 hours, you will be charged 50% of the cost of the treatment. You we will need to contact us directly by phone or text, whichever is the easiest.  If we are closed, just leave us a message.

If you are unable to attend due to covid, we will reschedule your appointment without any fee.

Regrettably full charges will be imposed for ‘no shows’.